Grievance Redressal Policy

We aim to give every customer a smooth, transparent experience — and a clear way to raise a concern if something isn't right.

01. What We Can Help With

This policy covers complaints and concerns relating to orders and services, payments and refunds, alterations, delivery, privacy and personal data, or any other customer concern or feedback.

02. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for House of Aayushree is:

Veena Behl

WhatsApp: +91 98106 46226

Email: ayushreebyveena@houseofayushree.com

Please include your relevant order details, where applicable, along with a brief description of your concern, so we can assist efficiently.

03. Resolution & Escalation

Grievances are personally handled by Veena Behl, and every grievance is handled fairly and respectfully. We aim to acknowledge grievances and work towards resolving them as promptly as reasonably possible, and within applicable legal timelines.

If you're not satisfied with the response you've received, you may request escalation through the same WhatsApp or email channels above.

04. Privacy-Related Concerns

Privacy and personal-data concerns can be raised through the contact details above. See our Privacy Policy for more on your privacy rights, personal-data requests, consent withdrawal, and deletion requests.

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